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How idncast Handles Your Personal Information

This Privacy Policy explains what data we collect when you use idncast, how we store it, and what rights you hold over it.

Account data protectedDANA, OVO, GoPay wallet info handled carefullyYour rights clearly explainedContact us to request changesJurisdiction-dependent access
idncast How idncast Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Open the chat window inside your account to raise a data query directly. Our team reviews privacy requests and responds with next steps for your case.
Email Support Send your data access or deletion request to our support email address shown in your account settings. Include your registered email so we can verify your identity quickly.
Account Help Centre Navigate to the Help section inside your idncast account for written steps on submitting a data request, updating your contact details, or withdrawing your data consent.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption at rest and in transit for all account data. Cookies are used strictly for session continuity and basic analytics — you can manage cookie preferences in your browser settings at any time. Our retention schedule means we do not hold data longer than necessary for the purpose it was collected.

Encryption in Transit

All data moving between your device and our servers is encrypted. This applies whether you are logging in on mobile or submitting a GoPay deposit reference.

Cookie Management

We use session cookies to keep you logged in across pages. You can clear or block cookies in your browser; doing so may require you to log in again on your next visit.

Data Retention Policy

We keep your account data for as long as your account is active and for a defined period after closure. You may request early deletion by contacting support with your account details.

Third-Party Sharing

We share data only with payment processors like DANA, OVO, and GoPay to complete transactions, and only the minimum fields required. We do not sell or rent personal data.

Common Questions About Your Privacy Rights

Here are the questions we hear most often about how idncast handles personal data, your rights, and how to act on them.

We collect your name, email, contact number, and device info at registration. When you deposit via DANA, OVO, or GoPay, we record transaction references to verify and match payments to your wallet.

Yes. Submit a data access request through live chat or the support email in your account settings. We verify your identity first, then provide a summary of the data we hold.

Contact our support team via live chat or email with your registered account details. We process deletion requests in line with our retention schedule and confirm once complete.

We share only the minimum data needed with DANA, OVO, and GoPay to process your transactions. We do not sell personal data or share it for marketing purposes with outside parties.

Cookies keep your session active so you stay logged in as you move between pages. We also use basic analytics cookies. You control cookies through your browser settings at any time.

We retain data for a defined period after account closure as required by our internal policy. You may request earlier deletion by contacting support; we will confirm the outcome in writing.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.